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Customer Experience Specialist - French/English

Company Overview

Here at Internet Fusion we are a global online retailer providing market from outdoor lifestyle to equestrian, with hundreds of brands and a growing list of websites.

Our business is always moving forward and to give you an idea of just how quickly in the last two years alone our websites went International and we acquired three new websites, two bricks and mortar stores and three more warehouses.

However, one thing that will never change is our ethos. Here at Internet Fusion we’re proud to call our employees and colleagues our family. We recognise that by investing in our employee’s futures, providing opportunities for them to further themselves and nurturing a happy working environment we are investing in the future of the business.

Based within it's HQ in Shoreditch, London, we require a Spanish Language Customer Experience Specialist that will help deliver a better customer experience.

Objective

This is the chance to come on board and be part of Surfdome’s Customer Experience Team. The aim of which is to be 100% focused on the journey we take our customers on and strive to give the best possible experience. Our Customer Experience Team is made of strong, independent, passionate and focused individuals who love nothing more than helping pick out the perfect board or resolving any customer problem. Are you ready for the challenge?

#enjoytheride

The Role

  • To provide a best in class customer experience on all customer related queries. From delivery hiccups, product insight to website navigation.
  • To understand that all incoming calls, emails and live chats are an opportunity to engage with our customers and work with them to deliver the best possible experience.
  • Coordinate with the team leader and different departments to maintain an awesome customer experience by recognising when something has gone wrong and strive to put it right.
  • Investigate, resolve and accurately record the customer experience whilst having the bigger picture at the front of your mind to help inform your decisions.
  • Represent our strong customer beliefs to organisations all over the world to ensure that if something has gone wrong, it is dealt with with as little customer impact.

 

Qualifications and Skills

  • You have the passion for customers and making sure they have a memorable experience.
  • You have crystal clear communication skills.
  • You have the initiative to solve problems by yourself, but are not afraid to collaborate when needed.
  • You have the foresight to put yourself in the customer's place and ask what would you want to happen if you were in this position.
  • You thrive on a busychallenging but exciting atmosphere.
  • You love the Surfdome lifestyle. You’re in the water, on the slopes or riding concrete.

 

Benefits and Perks

Joining the Surfdome family means embracing what we stand for - from protecting our playgrounds, oceans, mountains and skate parks, to helping the community we live in.

We want everyone to get involved in other sporting activities we love and encourage you to get involved; so whether football or yoga, hardcore fitness sessions, Summer Surf and Winter Ski trips, to week day skate sessions, we want you to come along for the ride.

Other benefits include: great staff discount, Friday drinks, a day off on your birthday, summer and winter staff parties, breakfast, fresh fruits and snacks every day, and we are adding more as we grow.

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