Junior Retention Marketing Executive

Manchester, United Kingdom
Full Time
Entry Level




We're Hiring! Junior Retention Marketing Executive 


Could this be the job for you?


Did you hear the news? Our Performance Marketing team is growing and we’re looking for a Junior Retention Marketing Executive to join us in an exciting period of growth. Reporting into our Head of CRM, you’ll be someone who is keen to take the next step in their Performance Marketing career. This could be the job for you if…


  • You love variety and are looking for a job where no two days are the same – you’ll be working across all 11 of our e-commerce sites!


  • You’re a great content producer – you’ll be supporting the senior CRM team members and working with the creative team to produce email communications tailored to the relevant audience.


  • You’re keen to grow your knowledge and skills in all things CRM – you’ll be aware of emerging CRM trends and carry out research amongst different brands and industries



As a Junior Retention Marketing Executive, you’ll be a success if…

  • You will execute campaign briefing working with the Trade and Brand marketing teams.
  • You effectively test our emails - link checking and campaign rendering.
  • You will work to ensure successful dispatch of BAU emails, including subject line and preheader input, segment creation and assignment, and scheduling.
  • You carry out competitor analysis on email output for brands adjacent with IFG portfolio.
  • You report on email communications, across brand, trade, lifecycle, behavioural and transactional.
  • You monitor email list growth and drive initiatives to grow the database and reduce churn. 
  • You work with the Retention team to implement CRM initiatives and help deliver an integrated customer journey plan for the group.


What you’ll bring…

The good stuff…

  • Keen to learn and quick to pick up new processes.
  • Demonstrate high levels of accuracy and attention to detail.
  • Effective multi-tasking and prioritisation of competing demands.
  • Excellent communication & time management skills.
  • Motivated and comfortable to work to tight deadlines in a fast-paced environment. 


The great stuff…

  • Experience within marketing (preferably email).
  • Experience working in a B2C eCommerce environment.


A note from the hiring manager…


Kate Reeves – Head of CRM


“It’s an exciting time to join the newly rebranded Retention Marketing team as improving how we effectively turn our first time buyers into loyal active customers is at the heart of our marketing strategy”



Perks of the job…

As a business that is all about getting out there and enjoying life, we wouldn’t be true to our values unless we offered some pretty awesome benefits to help our people to do the same..

  • True hybrid working - we trust and empower you to work in a way that suits you, your life, and your team.
  • Market leading discount - We want our people to enjoy and love the products that we sell as much as our customers do, that's why we give you everything at cost price + VAT (We challenge you to find better!)
  • Mental wellbeing support – Access to counselling sessions, a remote GP service and a whole range of well-being focused resources through our dedicated health & well-being partners.
  • We work hard, but we relax even harder - You’ll get 25 days annual leave, plus an extra day off for your birthday (Because who wants to wait years for their birthday to fall on a weekend!?)
  • An annual piece of the pie - When the business does well, it's down to the hard work of our people, that's why we give a discretionary annual bonus based on company performance.
  • Supporting you through all stages of life - We help you to focus on what really matters during important moments in your life. You’ll get enhanced maternity leave, full shared parental leave, and paid leave should you experience loss of early life.
  • An Outstanding place to work - It’s official, we’re a Best Company Outstanding Place to work - a badge that we wear with pride and something we will always keep working to continually improve



Who are we?


We’re the biggest e-commerce group that you’ve probably never heard of, yet you’re sure to know about our sites. We’ve been experiencing rapid growth and working hard behind the scenes to firmly make our mark as an environmentally conscious e-commerce powerhouse that is all about providing exceptional service and exceptional products that encourage people to get out there and enjoy life. 


We own and run 11 e-commerce sites including Surfdome, Country Attire, Blackleaf and Derby House and we work with some global brands including The North Face, Coach, Rab, and Barbour. We also own 4 creative content sites, so whether you’re looking for the best waves to ride, the top mountains to trek, or which jacket will best protect you from the elements, chances are our Editorial team have got you covered. 


Over the last 12 months we’ve grown from a team of 200 to 300+, we’ve added 2 sites to our plethora of brands, and have become an Outstanding place to work as awarded by Best Company. Over the next 12 months we have big plans to elevate our e-commerce service and solutions unit (also known as ReactorX), expand into Europe, and continue to add some awesome brands to the IFG offering. 


We’re a fast-paced environment and certainly not for anyone after an easy ride! If you love a challenge, then we’d love to hear from you.


We understand that privacy and the security of your personal information is extremely important. Internet Fusion Group collects, processes, and ensures the security of all personal data that we gather in accordance with data protection laws.


Internet Fusion Group are proud to be an equal opportunities employer who provide equal employment opportunity regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.



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